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We all know where every there is a chance there is fraud.
All auction sites have it no one can get around it. This page is in affect
to let you know tips and suggestion from us to help keep your self from
getting scammed. Below is a list of things you can use to help keep your
self from getting scammed. Keep reading below this information as there
will be allot of information on this page. We want you to be well informed
so you don't get scammed. We think the biggest thing we
could tell you right up front is UNDER NO CIRCUMSTANCES GIVE OUT YOUR SOCIAL
SECURITY NUMBER OR DRIVERS LICENSE NUMBER TO ANY SELLER ON THIS SITE.
THERE IS NO REASON FOR THEM TO NEED IT.
The below was taken from www.fraud.org
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Understand
how the auction works. Many online auctions simply list items that
people want to sell. They don’t verify that the merchandise actually
exists or that it is described accurately, and they can’t guaranty
that the sellers will keep their promises.
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Check
out the seller before you bid. Some auction sites have feedback
forums with comments about the sellers based on other people’s
experiences. Be aware that positive reports may have been
“planted” by the seller and negative comments could be from a
competitor. Other sources of information are state or local consumer
protection agencies and the Better Business Bureau. Negative
information is a good warning sign, but a clean complaint record
doesn’t guarantee that your transaction will go smoothly.
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Be
careful if the seller is a private individual. Many consumer
protection laws don’t apply to private sales, though government
agencies may take action if there are many complaints the same
individual or criminal fraud is involved.
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Be
especially cautious when dealing with sellers in other countries.
If you have a problem, the physical distance, difference in legal
systems, and other factors could make resolving it very difficult.
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Beware
of “shills.” The seller may try to raise the price
artificially by making bids under fictitious names or recruiting other
people to make bids. Using bogus bidders is illegal and a violation of
online auction policies.
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Get the
name and contact information of the seller. The name, physical
street address, email address, and phone number are helpful to have
for checking the seller out and following up later if there is a
problem. Don’t do business with anyone who refuses to provide that
information.
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Be wary
of claims about collectibles and other expensive items. Since you
can’t examine the merchandise or have it appraised until after the
sale, don’t assume that claims about its condition or value are
true, or that photographs are accurate. Print out and save the
description and any photos to document the claims that were made.
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Ask
about delivery, returns, warranties and service before you pay.
Get a definite delivery time and insist that the shipment is insured.
Ask about the return policy. If you’re buying electronic goods or
appliances, find out if there is a warranty and how to get service.
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Look for
information on the auction site about insurance. Some auction
sites provide insurance that covers buyers up to a certain amount if
something goes wrong. Others may have links to third-party programs
that offer insurance for a fee. Read the terms of the insurance
carefully. There is often a deductible, and there be other limitations
or requirements that apply. For example, you may not be covered if the
seller had a negative feedback rating on the auction site at the time
of the transaction.
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Pay by
credit card. Under federal law, you can dispute the charges if you
paid the seller with a credit card and the goods were never delivered
or if they were misrepresented. If you are paying through an
intermediary service, ask what happens in the case of disputes.
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Look for
bonded sellers. Some sellers are bonded through programs that have
investigated their business backgrounds and credit histories and
guaranty your money back if they don’t fulfill their promises. Click
on the program symbol to learn how the bonding program works and
verify that the seller is a member in good standing.
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Consider
using an escrow service for expensive purchases that aren’t covered
by insurance or bonding. For a small fee, an escrow service takes
your payment and forwards it to the seller once you confirm
satisfactory delivery. If
there is a dispute, the escrow service may act as a referee.
Ask if the service is licensed and bonded, and how you can
confirm that with the appropriate agency.
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Try
mediation to resolve disputes. Not all problems are due to fraud.
Sometimes people simply fail to hold up their side of the bargain in a
timely manner or there may be a misunderstanding about something. Some
auction sites provide links to third-party mediation services that
help people resolve disputes. There may be a small fee that is usually
paid by the party who requests the mediation.
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Inform
auction sites about suspected fraud. They may have policies to
remove sellers from their sites if they use “shills” or don’t
live up to their obligations.
Just so you
know BuySellTrades.com, does have the fraud policy in affect. If any
seller is committing fraud and it is reported that seller will be immediately
removed.
The following information comes from the FTC's
web site the all this information can be found by clicking here.
Auction Rules
Internet auctions are online bazaars. Some are the scenes of
business-to-person activity, where a Web site operator physically controls
the merchandise for sale and accepts payment for the goods. But most
specialize in person-to-person activity where individual sellers or small
businesses auction their items directly to consumers. In these auctions,
the seller — not the site — has the merchandise.
The person-to-person sites require sellers to register
and obtain a "user account name" (or "screen name")
before they can place items for bid. Sellers also must agree to pay a fee
every time they conduct an auction.
Many sellers set a time limit on bidding and, in some
cases, a "reserve price" — the lowest price they will accept
for an item. When the bidding closes at the scheduled time, the highest
bidder "wins." If no one bids at or above the reserve price, the
auction closes without a "winner."
At the end of a successful person-to-person auction,
the buyer and seller communicate — usually by email — to arrange for
payment and delivery.
Payment Options
Successful bidders usually pay by credit card, debit card, personal check,
cashier's check, money order, or cash on delivery. Credit cards may offer
buyers the best protection in that they allow buyers to seek a credit from
the credit card issuer (also known as a "charge back") if the
product isn't delivered or isn't what they ordered. Typically, sellers on
business-to-person auction sites accept credit card payments. In contrast,
most sellers in person-to-person auctions require a cashier's check or
money order before they send an item.
In many cases, an online payment service or an escrow
service is used to facilitate payment.
Online Payment
Services
Online payment services are popular with both buyers and sellers. They
allow buyers to use a credit card or electronic bank transfer to pay
sellers who may not be set up to accept credit card or electronic bank
transactions. They also may protect buyers from unlawful use of their
credit cards or bank accounts because the online payment service, not the
seller, holds the account information. Many sellers prefer online payment
services because payment services tend to provide more security than, say,
personal checks.
In online payment services, both the buyer and seller
set up accounts that allow them to make or accept payments. Buyers provide
payment information, such as bank account or credit card numbers, and
sellers give information about where payments should be deposited.
To complete a transaction, the buyer tells the online
payment service to direct appropriate funds to the seller. The seller then
has immediate access to the funds, minus any service fee.
Online
Escrow Services
Online escrow services operate differently. Their primary purpose is to
protect buyers and sellers from fraud. Escrow services accept and hold
payment from the buyer — often a wire transfer via check, money order or
credit card — until the buyer receives and approves the merchandise.
Only then do they forward the payment to the seller. The buyer pays the
fee for an online escrow service — generally a percentage of the cost of
the item. Online escrow services usually are used for big-ticket items,
like computers, cars or jewelry.
Types of
Fraud
Most people who complain to the FTC about Internet auction fraud report
problems with sellers who:
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fail to send the merchandise
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send something of lesser value than advertised
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fail to deliver in a timely manner
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fail to disclose all relevant information about a
product or terms of the sale.
But some buyers experience other
problems, including:
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"bid siphoning," when con artists lure
bidders off legitimate auction sites by offering to sell the
"same" item at a lower price. Their intent is to trick
consumers into sending money without proffering the item. By going
off-site, buyers lose any protections the original site may provide,
such as insurance, feedback forms or guarantees.
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"shill bidding," when fraudulent sellers or
their "shills" bid on sellers' items to drive up the price.
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"bid shielding," when fraudulent buyers
submit very high bids to discourage other bidders from competing for
the same item and then retract those bids so that people they know can
get the item at a lower price.
Another type of fraud occurs when sellers or buyers
pose as escrow services to improperly obtain money or goods. The so-called
seller puts goods up for sale on an Internet auction and insists that
prospective buyers use a particular escrow service. Once buyers provide
the escrow service with their payment information, the escrow service
doesn't hold the payment: The payment goes directly to the so-called
seller. The buyer never receives the promised goods, can't locate the
seller, and, because the escrow service was part of the scheme, can't get
any money back.
In some cases, a fraudster poses as a buyer and, after
placing the winning bid on an item, insists that the seller use a
particular escrow service. The escrow service tricks the seller into
sending the merchandise and doesn't send the payment or return the goods
to the seller.
Tips for Buyers...
Despite complaints of fraud, online
auctions remain a fun, efficient and relatively safe way to do business
— if you act prudently. Here's how:
Before Bidding
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Become familiar with the auction site. Never assume
that the rules of one auction site apply to another. If the site
offers a step-by-step tutorial on the bidding process, do it. It may
save you frustration and disappointment later.
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Find out what protections the auction site offers
buyers. Some sites provide free insurance or guarantees for items that
are undelivered, not authentic or not what the seller claimed.
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Know exactly what you're bidding on. Read the seller's
description of the item or service, and if a photograph is posted,
look at it. Read the fine print. Look for words like
"refurbished," "close out,"
"discontinued," or "off-brand" — especially when
shopping for computer or electronic equipment — to get a better idea
of the condition of the item being auctioned.
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Try to determine the relative value of an item before
you bid. Be skeptical if the price sounds too low to be realistic.
"Brick-and-mortar" stores and price comparison sites may be
good for reality checks.
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Find out all you can about the seller. Avoid doing
business with sellers you can't identify, especially those who try to
lure you off the auction site with promises of a better deal. Be aware
that some fraudulent sellers may use a forged email header that makes
follow-up difficult, if not impossible. Get the seller's telephone
number so that you have another way to get in touch. Dial the number
to confirm that it is correct. Some auction sites post feedback
ratings of sellers based on comments by other buyers. Check them out.
Although these comments and ratings may give you some idea of how
you'll be treated, know that sometimes, comments may be submitted by
the seller or "shills" paid by the seller.
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Consider whether the item comes with a warranty and
whether follow-up service is available if you need it. Many sellers
don't have the expertise or facilities to provide services for the
goods they sell. If this is the case with your seller, be sure you're
willing to forfeit that protection before placing a bid.
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Find out who pays for shipping and delivery.
Generally, sellers specify the cost of shipping and give buyers the
option for express delivery at an additional cost. If you're uncertain
about shipping costs, check with the seller before you bid.
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Check on the seller's return policy. Can you return
the item for a full refund if you're not satisfied with it? If you
return it, are you required to pay shipping costs or a restocking fee?
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Email or call the seller if you have any questions.
Don't place any bids until you get straight — and satisfactory —
answers.
When Bidding
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Establish a top price and stick to it. This can help
ensure that you get a fair price and protect you from "shill
bidding." Don't bid on an item you don't intend to buy. If you're
the highest bidder, you're obligated to follow through with the
transaction. Some auction sites bar "non-paying" bidders,
also known as "deadbeats," from future bidding.
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Save all transaction information. Print the seller's
identification; the item description; and the time, date and price you
bid on the item. Print and save every email you send and receive from
the auction company or the seller.
Before Paying
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Know and understand what form of payment the seller
accepts. If the seller accepts only cashier's checks or money orders,
decide whether you're willing to risk sending your payment before you
receive the product.
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Protect your privacy. Never provide your Social
Security number, driver's license number, credit card number, or bank
account information until you have checked out the seller and the
online payment or escrow service, if you're using one, to ensure
legitimacy.
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If the seller insists on using a particular escrow or
online payment service you've never heard of, check it out. Visit its
Web site. A site that is generally of poor quality with, say,
misspelled words or claims that the service is affiliated with the
government, is suspect. Call the customer service line. If there isn't
one or if you call and can't reach someone, don't use the service.
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Before you agree to use any online payment or escrow
service, read the service's terms of agreement:
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If it's an online payment service, find out
whether it offers buyers any recourse if sellers don't keep their
end of the bargain, whether it prevents sellers from accessing
their funds if buyers are not satisfied with the product, and who
is responsible for paying for credit card charge backs or
transaction reversal requests. If the online payment service
cannot recover the loss from the seller, it might try to recover
its loss from you, using the credit card or bank account
information in its file. To limit your exposure, consider
reserving a separate credit card, stored-value card or bank
account to use just for online transactions.
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Examine the online payment and escrow service's
privacy policy and security measures. Never disclose financial or
personal information unless you know why it's being collected, how
it will be used, and how it will be safeguarded.
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Be suspicious of an online escrow service that cannot
process its own transactions and requires you to set up accounts with
online payment services. Legitimate escrow services never do this.
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Check with the Better Business Bureau, state attorney
general or consumer protection agency — where you live and where the
online payment or escrow service is based — to see whether there are
any unresolved complaints against the service. Keep in mind that a
lack of complaints doesn't necessarily mean that a service has no
problems.
Tips for
Sellers...
Know Your Legal Obligations
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Under federal law, you're required to advertise your
product or service and the terms of the sale honestly and accurately.
You can't place "shill" bids on your item to boost the price
or offer false testimonials about yourself in the comment section of
Internet auction sites.
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You're prohibited from auctioning illegal goods. While
many auction sites monitor their sites to ensure that illegal items
are not being offered, the responsibility for ensuring that a sale is
legal rests with the seller and buyer. Some auction sites post a list
of prohibited items as a guide.
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You are required to ship merchandise within the time
frame specified during the auction, or, if a time frame is not
specified, within 30 days. If you can't meet the shipping commitment,
you must give the buyer an opportunity to cancel the order for a full
refund or agree to the new shipping date. To learn more about your
responsibilities when shipping products, see A Business
Guide to the Federal Trade Commission's Mail or Telephone Order
Merchandise Rule.
Advertising Your Product
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When describing your item and its condition, state
whether it's new, used or reconditioned.
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Anticipate questions buyers might have and address
them in the description of your item or service.
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When possible, include a photograph of the item. The
saying that a picture is worth a thousand words is especially relevant
in Internet auctions.
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Specify the minimum bid at the lowest fair price
you're willing to accept.
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Specify who will pay for shipping, and note whether
you'll ship internationally.
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State your return policy, including who's responsible
for paying for shipping costs or restocking fees if the item is
returned.
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Let prospective bidders know whether you provide
follow-up service; if you don't, tell them where they can get it.
Dealing with Bidders
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Respond as quickly as possible to bidders' questions
about the item you're auctioning or the sales terms.
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When the auction closes, print all information about
the transaction, including the buyer's identification; a description
of the item; and the date, time and price of the bid. Save a copy of
every email you send and receive from the auction site or the
successful bidder.
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Contact the "winning" bidder as soon after
the auction closes as possible; confirm the final cost, including
shipping charges, and tell the buyer where to send payment.
Arranging for Payment
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If you accept credit card payments from the buyer
directly, bill the credit card account only once you've shipped the
product.
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If a buyer insists on using a particular escrow or
online payment service that you've never heard of, check it out. Visit
its Web site. Be suspicious of claims about being affiliated with a
government agency. Call the customer service line. If there isn't one,
or if you call and can't reach someone, don't use the service.
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Before agreeing to use an online payment or escrow
service, read the terms of agreement:
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If it's an online payment service, find out who
pays for credit card charge backs or transaction reversal requests
if the buyer seeks them.
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Examine the service's privacy policy and security
measures. Never disclose financial or personal information unless
you know why it's being collected, how it will be used, and how it
will be safeguarded.
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Be suspicious of an online escrow service that cannot
process its own transactions and requires you to set up accounts with
online payment services. Legitimate escrow services never do this.
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Check with the Better Business Bureau, state attorney
general or consumer protection agency — where you live and where the
online payment or escrow service is based — to see whether there are
any unresolved complaints against the service. Be mindful that a lack
of complaints doesn't necessarily mean that the service has no
problems.
.There are more tips on FTC's
Web Site which can be found here.
The most important thing that we can stress is be careful
when dealing with people from other countries we get the most complaints
about people from Nigeria and Africa. Be careful with those countries.
This doesn't mean that everyone is bad but that's where people have told
us that most of the fraudulent users claim to be.
The fraud will always be around and there is no way to
make our web site 100% fraud free. We stress using the feedback system to
report any fraudulent activates or any good transactions this will give
our other users a chance to know what that seller is like.
BuySellTrades.com is always looking for fraudulent items
but we cannot find them all please also contact us about any item that you
think is fraudulent.
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